Support
We're here to help. Most questions are answered below — if you still need help, email us directly and we'll respond within one business day.
Contact support
Email support@astralifeapp.com from the address associated with your account. Please include a short description of the issue and, where relevant, a screenshot.
Common topics
Account & sign-in
- Reset your password from the Forgot password page.
- Sign in with Google or email/password from the sign-in page.
- To delete your account, go to Settings → Delete Account. A 30-day grace period applies before permanent deletion.
Birth data & family profiles
- Accurate date, time and place of birth are essential for correct guidance.
- Adults add family members (child, spouse, parent, grandparent) after signup. Child profiles are subject to safety rules.
Subscriptions & payments
- Manage or cancel your subscription from Settings.
- Refund questions are covered in the Refund Policy.
Privacy & data
- Review how we handle your data in the Privacy Policy.
- To export or delete your data, contact support@astralifeapp.com.
Response times
We aim to respond to all support requests within 1 business day. Complex issues (billing, data export, deletion) may take up to 5 business days to resolve.