Account & Data Deletion

1. How to request account deletion

In the app, go to Settings → Privacy → Delete Account. You will be asked to re-authenticate and confirm.

If you cannot sign in, email us at privacy@astralifeapp.com with the subject “Delete my account” and the email address associated with your account. We will verify ownership and schedule deletion on your behalf within 5 business days.

2. 30-day grace period

Once you confirm deletion, your account enters a 30-day grace period. During this time:

• Your account is locked — you cannot use AstraLife features.
• Signing in shows only a “scheduled for deletion” screen with the exact deletion date and a “Cancel deletion” button.
• You can cancel deletion at any point during the 30 days to fully restore normal access.
• After the 30 days end, permanent deletion runs automatically and cannot be reversed.

3. What data is deleted

• Your account (email, password, authentication identifiers).
• Your primary profile and all family profiles you created (birth details, preferences, relationships).
• All chat and voice conversation history.
• Saved reports, compatibility reports, Kundli PDFs, remedies history, timelines.
• Usage counters, purchased-credit wallets and ledgers.
• Notification preferences.
• Profile photos and any uploaded files.

4. What data may be retained

Certain records are retained in anonymised form (with your personal identifiers removed) for legal, tax, refund and fraud-prevention obligations. This includes:

• Invoice and payment records (amount, currency, date, transaction reference).
• Refund records.
• Subscription lifecycle history.

These anonymised records cannot be linked back to you.

5. Third-party subscriptions

Deleting your AstraLife account does not automatically cancel an active paid subscription with our payment providers (Stripe on the web, and Apple / Google when purchased through their app stores). Cancel any active subscription first from Manage Billing in the app, or from the App Store / Google Play settings, to stop future charges.

6. Cancelling deletion

Any time before the deletion date, sign in and click Cancel deletion. Your account is fully restored — no data is lost.

7. Support

Questions? Email privacy@astralifeapp.com or visit our Support page.